Current scammers are calling offering to reduce KPUB electric bills
July 23, 2024—Kerrville Public Utility Board (KPUB) has issued a warning to its customers regarding a recent surge in utility phone scams. These scams aim to trick customers into providing money or personal information by promising significant reductions in electric bills.
As a reminder, KPUB will never ask for financial information over the phone or threaten immediate shut-offs. One of the easiest ways to identify a scam is to distinguish between solicited and unsolicited contact. Scammers will also often contact a customer and claim to be a KPUB employee. The scammer may then threaten to disconnect their service if a payment is not made immediately or within a short period of time. Scammers may also become angry or irritated with the customer if the payment is not made.
Another tactic scammers commonly use is requesting a customer to purchase a pre-paid debit or credit card. On rare occasions, the scammer may ask for a money wire or money order.
Suspect a Scammer? Here’s what to do.
- Never give out personal, financial or electric account information if someone contacts you unprompted stating they are with KPUB.
- Hang up if you suspect you are talking to a scammer & call KPUB directly at 830.257.3050. Do not ever use a call-back number provided by an unknown caller.
- Report any suspicious phone calls or visits to your home by someone posing as a KPUB employee to KPUB and law enforcement authorities.